Frequent questions
REGISTRATION IN THE SITE & PAYMENTS
IS WEBSITE REGISTRATION MANDATORY?
Absolutely not! Registration is not mandatory and even unregistered customers can purchase on the website without any obligation.
All customers who register for free on the https://rubinokids.com website will have access to a reserved area where they can monitor orders, order history, account details, change shipping parameters and much more. In addition, registered customers are entitled to personalized newsletters with discounts and special promotions dedicated to them.
WHAT METHODS OF PAYMENT ARE ACCEPTED?
On Rubinokids.com you can pay for your purchases with bank transfer (the details will be sent to you by email), secure circuit PayPal and with Axerve Ecommerce Solutions in collaboration with Banca Sella.
DO YOU MAKE CHANGES, RETURNS AND ORDER CANCELLATIONS?
In compliance with its commercial policy, Rubino Kids is always on the side of the customer to solve every type of problem associated with an order.
Product return: in accordance with the commercial policy it is possible to request and obtain the return of a purchased product. In this case, the shipping costs will be borne by the Customer, unless it appears that the return has been requested for problems related to Rubino Kids.
Order Cancellation: You can always cancel your order within 24 hours of delivery at no extra cost. Cancellation will be reported through the contact form of the Contacts page.
The order can only be canceled if the item has not already been shipped.
In case of shipment already submitted (even within 24H) due to non-request of the customer before the completion of the same, the costs of return and shipment will be borne by the customer.
HOW TO RECEIVE THE INVOICE FOR MY PURCHASES?
If you need an invoice for your purchases, after placing your order contact us via the contact form on the Contacts page, indicating: Company Name, VAT Number, Recipient Code and Pec. In the subject of the contact request we recommend that you insert the Order Code that you received in the email you indicated when placing the order.
PRODUCTS
ARE PRODUCTS FOR SALE ORIGINAL?
Yes, absolutely.
All products for sale on this website are original.
Rubino Kids sells, in its catalogue, multi-brand total body clothing for boys, girls, newborns and adolescents. Clothing from 0 to 16 years; shoes; accessories; full body kidswear.
WHAT BRANDS SELL RUBINO KIDS?
Rubino Kids specializes in the sale of luxury brands such as Fendi, Versace, Moschino, Gucci, Moncler, Balmain Givenchy, A. McQUeen, and others ..
Ruby Kids constantly updates the brands available.
ARE OUT OF STOCK PRODUCTS RESORTED?
Yes, products sold out, unless the manufacturer/supplier is available are constantly reassorted. We recommend subscribing to the news letter in order not to miss all the reassortments of the products.
ARE THE PRODUCTS FOR SALE ON THE SITE ALSO AVAILABLE IN LOCAL SALES POINTS?
Yes, the products available on the www.rubinokids.com website are also available, while stocks last, in all local Rubino Kids stores.
Our stores await you at the following addresses:
Rubino Kids, Via Roma 227, Aversa, 81031, 0819791127 09-13/16-20
Rubino Kids , P.za Vittorio Emanuele II, 61, Aversa, 81031, 0815037975 09-13/16-20
Rubino Village (Outlet), Via Cavour, 21/23, Aversa 81031, 0815045650 09-13/16-20
Rubino Kids, Via del Babuino 25, Rome, 00187 - 0686659913 10:00-19:00
SHIPMENTS
WHEN IS AN ORDER SHIPPED?
Rubino Kids ships your orders at 4 p.m. on the first business day available for orders submitted by 2 p.m.
WITH WHAT COURIERS COLLABORATE?
Rubino Kids, for the delivery of shipments, collaborates with the carriers GLS and DHL. Shipping times vary according to the availability of the carrier but tend to never last longer than 72 hours.
HOW DO YOUR CORRIERS BEHAVE BEHIND IF THEY'RE NOT AT HOME WHEN MY ORDER COMES?
He will receive a call at the time of the delivery attempt. In case of absence or non-response, the next day delivery will be reconsidered. In the event of a second unsuccessful attempt, the shipment will be placed in storage and contacted the Rubino Kids who will contact the customer for release.
HOW MUCH DOES SHIPPING IN ITALY?
The cost of shipping in Italy varies according to the final destination and the total volume of the order placed. Generally from €5 to €10 for GLS and DHL carriers. Shipping to the EU starts at €10. Shipping is always free in Italy for orders equal to and/or greater than €200 , except for shipments including products with particularly bulky volumes (accessories, strollers, etc.)